SELLER WARRANTY

We offer a complimentary 120-day warranty on your watch. If something goes wrong within this period, we will cover the USA domestic return shipping costs and have our master jeweler restore your watch to like-new condition at no additional charge.

The warranty covers only the internal parts of the watch movement and does not include damage to the case, crystal, band, crown, or any other external parts. Please see below for further details on your coverage.

Examples of what is covered:

  • Watch stops working.
  • Watch does not keep accurate time.
  • Watch is not holding a reserve charge.
  • Watch experiences issues with features other than timekeeping.

Contact us directly to receive a free, insured shipping label to send your watch back to us for an evaluation and necessary repairs. Your watch will be returned to you in perfect working condition.

Your warranty automatically begins on the day of purchase. By purchasing a timepiece from us, you accept the warranty conditions below.

We stand by all of our products with a full 120-Day limited warranty. If an item we sell you should fail as a result of a manufacturer's defect at any time during the first 120 days, we will repair the item at absolutely no cost to you.

  • Our warranty covers everything except
    • a) regular wear-and-tear from normal use,
    • b) abuse of the timepiece, and
    • c) accidental water intrusion caused by the end user (not due to a manufacturer defect).
  •  External damage to the product not covered under warranty: any damage resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
  •  Also not covered:
    • a) defects caused by outside force or improper use,
    • b) consequential and incidental damages, and
    • c) the loss of precious and/or semi-precious stones from settings.
  • Outside modifications and third-party repair attempts of any kind will void the warranty. Please reach out to us first before going to a third party. Any evidence of work done by a third party will void your warranty.
  • Any damage if used under conditions which exceed the watch manufacturer’s water resistance guidelines, and/or as indicated above regarding accidental water intrusion caused by the end user, will also not be covered.
  • Watches that are labeled as water resistant feature a screw down crown. The crown must be screwed down properly at all times to keep the watch casing watertight. Water damage is not covered under the warranty unless it is proven defective by our jeweler.